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Family Engagement Manager

Soziale Dienste & Gemeinwohl
Dienstort Woolwich
Dienstverhältnis Vollzeit
Online seit 15.11.2023


Location: HMP Isis
Contract Type: Part Time, Permanent
Hours: 30 hours per week, Monday to Friday (evening and weekend working where required)
Salary: £27,500 per annum plus £3000 market supplement; £24,400 per annum pro rata inc MS
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups Blue light card

Closing date: 29-11-2023

Have you got what it takes to support prisoners, their families and significant others?

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners and their children and families.

About the Role:

To lead the delivery of Pact’s family engagement services in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.


To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by:

Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans.

Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted.

Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody.

About You:

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.

You will have excellent customer service and IT skills.

You will also have excellent organisational skills and the ability to manage a demanding workload.

You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practice.

Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

How to apply:

If you feel that you meet the requirements of this exciting role please complete an application form by clicking the `apply now` button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

If you have lived overseas for 12 months or more (in the past 10 years while aged 18 or over), a certificate of good conduct from the Police Force of the country of residence will be required.

You may also have experience in the following: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

REF-(Apply online only)

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