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Financial Inclusion Officer

Soziale Dienste & Gemeinwohl
Dienstort Sittingbourne
Dienstverhältnis Vollzeit
Veröffentlicht am 12.12.2023

Southern Housing

Croydon with flexibility to work from our Farringdon or Sittingbourne offices – hybrid working

Do you have experience in an advisory role with extensive knowledge of a wide range of benefits, including completing applications for benefits, grants, appeals and funding? Do you have an understanding of the principals of budgeting for low income families? If so, join us as a Financial Inclusion Officer and deliver a customer-focused financial inclusion service to help customers manage their finances and improve their financial capability avoiding legal action and potential eviction.

The Financial Inclusion Team supports all of our Southern Housing residents. We deliver a customer focused service where we help to empower residents to sustain their tenancies, delivering both welfare benefits advice and money guidance support. We inform residents of their welfare rights with the aim to ensure they are receiving all the benefits they are entitled to and support residents with possible grant applications.

Working closely with Income/Housing Teams, you will review pre-eviction cases ensuring appropriate support has been offered prior to action. Providing advice and assistance to customers, helping them to find solutions to difficulties with claiming benefits, multiple debts and poverty will also be an important part of this role. You will also ensure good standards of case management are maintained on the relevant Financial Inclusion/Income and CRM computer systems, recording all notes/action clearly, accurately and appropriately.

We can offer a hybrid working arrangement for this permanent, full-time, position – you will be able to split your time between working from home and from our office in Croydon with opportunities to work alongside colleagues in Farringdon and other regional offices. We are open to applications from the South East of England regions but note there will need to be travel into London for both home visits and team meetings.

This position attracts an essential car user allowance of £1,800 per year. You will need to have a driving licence and access to a vehicle.

What you’ll need

Extensive knowledge of a wide range of benefits (including welfare reform) together with excellent knowledge of working an advisory role
Experience of handling case work and referring to relevant organisations
Knowledge of completing applications for benefits, grants, appeals and funding
Understanding the principals of budgeting for low income families
Good understanding of equality and diversity
Operate flexible working hours to make sure all customers have access to this service

The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You’ll need to live our one team culture. If this sounds like you, we look forward to receiving your application.

Candidates who previously applied for this post in November 2023 need not re-apply. Please ensure your supporting statement is completed in depth. We reserve the right to close this position depending on the number of applicants received. We will be shortlisting and inviting candidates for interview whilst the advert is open.

About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you

Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working

Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Jetzt bewerben

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