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Head of Service (Consumer Advice)

Wirtschaft & Fundraising
Dienstort Stoke-on-Trent
Dienstverhältnis Vollzeit
Veröffentlicht am 03.07.2024


Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country’s largest and most dynamic advice charities.

Contract: Permanent, full time or reduced hours considered
Location: Stoke-on-Trent office, minimum 4 days onsite
Benefits: 26 days holiday (+bank), 3% employer pension contribution, additional wellbeing and staff support benefits
Culture: Described as positive and supportive

Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of a new Chief Executive.

As a key member of the Senior Management Team, you will be responsible for:

* leading on strategic developments around all aspects of consumer advice;
* identifying new business opportunities, as well as project and service development;
* upholding relevant quality standards and supporting the delivery of the corporate plan.

Reporting directly to the Chief Executive, the Head of Service (Consumer Advice) will work closely as a key member of the senior leadership team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity’s strategic objectives. You will be directly responsible for approximately 40 staff offering a range of holistic and tailored advice and support, everything from social security benefits and personal debt, to housing, employment disputes and immigration issues.

About you
You’re a motivational, empowering and values-led team leader who works from a place of integrity and authenticity. You know how to get the best out your people, supporting them to provide exceptional customer service and to thrive, as both individuals and as a team.

Ideally, you’ll be target-driven and have a working knowledge and understanding of citizens’ rights as consumers, particularly with respect to the energy market.

If you’re ready to make a difference and can confidently satisfy the criteria above, please apply with an up-to-date CV along with a supporting statement (max. 2 pages A4) setting out your relevant skills and experience.

If you would like to see a copy of the role profile first, please drop Amelia Lee at Charity People an email and she’ll be happy to provide the details for you.

Deadline: 9am on Friday 12th July
Interview dates are currently being confirmed

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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