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Senior Service Delivery Manager

Soziale Dienste & Gemeinwohl
Wirtschaft & Fundraising
Dienstverhältnis Vollzeit
Veröffentlicht am 30.01.2024

Victim Support

We have an exciting opportunity for a Senior Service Delivery Manager to join the Pan London Children and Young People’s Service managing CYP multi crime service across South and East London covering Maternity leave.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts – Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Islington office with flexibility of hybrid working. The role requires travelling to other VS offices across London. As a Senior Service Delivery Manager, you will:

  • Inspire your team to create a culture of excellent customer service
  • Coach staff to provide effective immediate & longer term support & advocacy
  • Create a culture of excellence ensuring KPIs are achieved
  • Ensure data is recorded accurately on the case management system
  • Act as a Designated Safeguarding Officer, managing risk appropriately
  • Analyse performance information using outcomes to identify & implement service improvements
  • Produce performance reports
  • Make appropriate decisions relating to complex cases and other practice issues

You will need:

  • Experience of successful delivery of children & young people services in a similar environment
  • Ability to manage staff
  • An understanding of and experience in managing child protection issues
  • Knowledge of leading, managing & implementing change processes
  • Experience of meeting challenging outcomes in a performance driven environment
  • A proven track record of successfully managing contracts
  • Knowledge & understanding of the current issues for children & young people
  • To demonstrate a proactive & innovative approach to management
  • Able to manage a demanding work load & prioritise effectively
  • Ability to work effectively with partner agencies to enhance service delivery
  • Good IT skills, able to use a database & Microsoft Office
  • Effective negotiation & facilitation skills, with a flexible approach to different audiences
  • Good communication skills, able to communicate sensitively & effectively both verbally & in writing
  • Demonstrate empathy & control own emotions.
  • Able to work flexibly & travel as required

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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