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Senior Support Services Manager

Soziale Dienste & Gemeinwohl
Wirtschaft & Fundraising
Dienstort London
Dienstverhältnis Vollzeit
Veröffentlicht am 24.04.2024

Missing People

Location: Mortlake, South West London (flexible working considered)
Contract Type: Permanent/ Full-time
Salary: £41,000 – £43,000 per annum, full time
Hours: 35 per week. Some out-of-office hours work will be required. Flexible working considered.


Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.


The Senior Support Services Manager is responsible for leading and developing the charitys support services for people affected when someone goes missing. You will lead the emotional and practical support provision to families, friends, colleagues and companies impacted by a disappearance. You will play a key role in ensuring that families contribute to and are in the lead in influencing the charitys work and in representing the needs of families across the organisation.

You will lead four key areas of work:

Family Support
Peer Support
Missing From Work
Advice and Advocacy
You and your team will make a significant contribution to the charity’s strategy ‘From Crisis to Hope’ and ensure that missing people and their loved ones get the right help at the right time.


You will need to have experience of:

Managing frontline services delivering emotional and practical support, advocacy, advice, help or support to vulnerable people or families in person, by phone or digitally
Managing and developing staff and volunteers
Implementing safeguarding procedures, assessing risk, developing needs assessments and handling complex and sensitive situations
Facilitating service user peer support, co-production and engagement;
Planning and running events or groups for service users
and possess the following skills:
Ability to support people experiencing trauma
Practical knowledge of and proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
Advocacy skills and the ability to train others in how to advocate with other agencies in support of service users
Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues
Line management and people development skills


Would you like to work for a welcoming, caring organisation which makes a difference to people affected by the issue of missing throughout the UK?

Missing People is a friendly and supportive place to work. Working for Missing People means living our values. Its a place where people are encouraged to let fly so you can make things happen. We know youre more than just a job title, and be human is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. We offer a range of enhanced family-friendly benefits. We are happy to talk about flexible working in many of our roles.


If you want to be a lifeline when someone goes missing, click apply to read the full job description, a letter from the Head of Service Development and information about the charity’s fantastic achievements in 2023. We look forward to receiving your application.
Please ensure you include your CV and a brief cover letter explaining how you would be a good fit for this role.


Missing People is 14th on the Sunday Times 100 Best Not-for-profit Organisations to Work for List 2019 and offers the below benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* Company pension contribution Life insurance (3 x salary)* Employee Assistance Programme (EAP) including 24/7 support helpline Interest-free Season Ticket Loans* Additional maternity pay and leave* Additional paternity pay* Additional sick pay* *available after probation period passed

You may have experience in the following: Senior Support Services Manager, etc.

REF-213 205


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