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Senior Visitor Experience Officer - Sheffield

Soziale Dienste & Gemeinwohl
Umwelt & Nachhaltigkeit
Wirtschaft & Fundraising
Dienstort Sheffield
Dienstverhältnis Vollzeit
Veröffentlicht am 13.03.2024

The National Trust

Senior Visitor Experience Officer – Sheffield


Do you have an enthusiasm for helping people connect to nature and heritage? Do you enjoy programming events and developing memorable experiences for visitors?

We’d love you to bring your skills of organisation and creativity to the biggest conservation charity in Europe. With inspiring nature on our doorstep and a wealth of fascinating heritage across the Longshaw Estate, there is plenty to engage and inspire for our visitors and supporters.

This is our anticipated salary from 1st April but is subject to final confirmation following the Trust’s annual pay review process.

What it’s like to work here

Reporting to the Property Operations Manager, you’ll work with the wider Peak District Visitor Experience team, sharing ideas and best practices in how to connect visitors to your site. You’ll be the lead for visitor experience for the site and will work alongside commercial, welcome and ranger teams to ensure a high quality of experience as well as running creative events.

The Longshaw Estate is often used by many as the gateway into the Peak District and is part of the larger National Trust Peak District Portfolio.

What you’ll be doing

As one of the key visitor hubs in the Peak District, Longshaw plays a key role in offering inspiring outdoor experiences linking visitors to our nature, heritage and landscape. You’ll work with the Property Operations Manager to design and deliver a programme of seasonal events which are audience led and ensure accessibility for our visitors. Day to day you will lead in ensuring high presentational standards, working with other departments on high quality service and reviewing and planning signage and interpretation across the landscape. Working with the Visitor Experience Officer, you’ll occasionally be asked to support with school visits and nature tot events.

You’ll manage volunteers across events, experience and kitchen garden to make our experiences even more special and memorable for our visitors.

Please also read the full role profile, attached to the end of this advert.

Who we’re looking for

To deliver this role successfully, you’ll need:

  • experience of delivering inspirational engagement activities
  • good people skills, enabling good working relationships with those in your team and across the property
  • to understand how to interpret significant collections to varied audiences
  • excellent organisational skills, and the ability to time manage projects successfully
  • good interpersonal skills, able to deal with visitors in a variety of situations
  • a flexible customer focused approach with experience in delivering high standards of customer service
  • experience of working with and supervising volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax-free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.

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