Support Services Manager

Gesundheit & Wohlbefinden
Politik & Menschenrechte
Wirtschaft & Fundraising
Dienstort Stroud
Dienstverhältnis Vollzeit
Veröffentlicht am 13.05.2024

Meningitis Now

Support Services Manager

Location: Hybrid from our office in Stroud, Gloucestershire

Salary: £33,000 to £38,000 per annum (depending on experience)

Hours: 35 hours per week

Closing Date: 28 May 2024

We are looking for a Support Services Manager to manage and develop our services and provide high quality support across the UK to people of all ages. You will lead the support services team providing day-to-day operational management and making sure that financial and physical resources are utilised effectively and responsibly. You will act as an ambassador for the Charity and role model for the team in conduct, attitude, and standards.

About the job

Support/Support Services

  • Responsible for the development of a portfolio of high-quality support services for people of all ages across the UK who have experienced meningitis.
  • Responsible for (and contribute towards) the delivery of support services, including events and out of hours peer support as and when required.
  • Provide a ‘senior lead’ safeguarding role for Meningitis Now, ensuring that our safeguarding policy, which includes eSafety, is fully implemented.
  • Embrace digital technology to develop a range of services to meet the varied and often complex needs of individuals.
  • Oversee the appropriate use of evaluation and outcome measures to ensure that we can demonstrate the difference that we make and continually improve service delivery.
  • Support the development of the reach of the organisation to enable more people to access support working with other members of the team and organisation.
  • Oversee all marketing activities relating to support and working closely with the communications team.
  • Assist with reviewing and updating policies and procedures relevant to the team and the wider directorate.
  • Ensure the integrity of data collected on Salesforce to enable accurate reporting and monitoring of activities against key performance indicators.
  • Work closely with the partnerships team to secure funding for support services and ensure accurate and timely reporting.
  • Look for opportunities for development of support (including extending our reach) by collaborating with individuals and partnership working.

Information and Support Management Team

  • Assist in the development and delivery of strategy.
  • Responsible for making sure that operational plans are developed and implemented effectively.
  • Work closely with the Director of Information and Support, to oversee financial elements of support including budget setting, monitoring expenditure, and overseeing budget lines.
  • Work closely with the Director of Information and Support and Helpline and Information Nurse Manager to put in place a reporting structure that allows the collection and dissemination of information and data.
  • Deputise for the Director of Information and Support as required.

Line Management

  • Responsible for the line management of staff within the support services team including recruitment and selection, planning out development, performance, training, and support.
  • Deal sensitively and promptly with personnel issues when they arise in line with established procedures and reporting, and in keeping with the values of the Charity.
  • Ensure policies, systems and processes are in place, utilised and regularly reviewed to ensure compliance with legislation such as data protection and safeguarding.
  • Liaise and relay information between the senior management team, HR, and the organisation.
  • Responsible for overseeing the external supervision of staff including yearly reporting.
  • Manage and contribute to a programme of continual professional development for all staff across the directorate.

What we’re looking for

Essential experience

  • Managing a team ideally within a health-related sector or charity.
  • Developing support services ideally within the charitable sector.
  • Experience of working with children, adults or families affected by illness, death or disability and in need of support.
  • Service evaluation and outcome measurement.
  • Strategy development and operational planning.
  • Financial planning including budget management.
  • Using Microsoft Office packages and a range of other digital technologies.
  • Managing small projects/events.
  • Working with a Customer Relationship Database e.g. Salesforce.
  • Working with a range of social media platforms including Facebook.

Essential skills

  • Ability to lead and influence within a team environment.
  • Excellent verbal, written and presentation skills with a diverse range of individuals/organisations.
  • Calm, diplomatic and a skilled negotiator.
  • Ability to manage multiple tasks, plan and prioritise a busy workload.
  • Ability to work under pressure and deal with difficult circumstances.
  • The ability to inspire and motivate others.
  • The ability to deal with information in a confidential manner and respond with sensitivity.
  • Strong administrative and IT skills including the use of Microsoft Office, and an ability to maintain records and produce clear written reports.

Desirable selection criteria

  • Awareness of the issues facing individuals affected by meningitis.
  • An understanding of health and social care systems and how they work.
  • Experience of working with the media.

Other requirements

  • Commitment to the goals and values of Meningitis Now.
  • Understanding of and commitment to equality, diversity, and inclusion.
  • Out of hours working, travel and attendance at events.
  • Other requirements as determined by the organisation.

Ready to apply

Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or

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