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Supporter Engagement Officer

Soziale Dienste & Gemeinwohl
Wirtschaft & Fundraising
Dienstort London
Dienstverhältnis Teilzeit/ Vollzeit
Veröffentlicht am 05.06.2024


Contract: Permanent, 37.5 hours per week (hybrid, 2 days per week in London office)

Salary: £28,000 – £33,375 per annum

Closing Date: 14th June 2024

Interviews will be held w/c 18th June 2024


Centrepoint, the UK’s leading youth homelessness charity, is looking for Supporter Engagement Officer to join our vibrant and successful Individual Giving team based in Aldgate, London.


About us


We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.


In this key role, you will play an integral part in the Individual Giving team, helping to meet their target of raising £24million from supporters in FY 2024/25.


This is your chance to play a vital role in the development and delivery of Centrepoint’s Supporter Engagement strategy, supporter journeys, regular giving retention and upgrade campaigns across a range of channels.


About you


  • Effective communicator with natural ability to facilitate open and honest conversations.
  • Able decision maker with a can do attitude.
  • Respectful and empathetic, always considering the impact on our young people.
  • Flexible, always adapting to changing needs.
  • Engaging, committed to self-development by engaging with training and continuous learning.
  • Proactive, always looking for creative ways of working.


What you’ll be doing


  • Report to the Supporter Engagement Manager, working to maximize regular giving income, supporter engagement and digital fundraising opportunities that will help us to meet our income targets while improving donor loyalty and lifetime value.
  • Grow regular giving income and supporter engagement through audience-led fundraising campaigns and journeys – across various channels including post, digital and telephone.
  • Work with a number of agencies and external partners to create innovative and engaging communications and fundraising propositions to help Centrepoint achieve our objective of supporting young people to leave homelessness behind for good.
  • Regularly analyse and report on the performance of campaigns and journeys, identifying trends in supporter behaviour to inform future strategies.


Why join Centrepoint?


In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

  • 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
  • Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
  • Private Medical insurance
  • Income protection
  • Employer pension contributions of 5%
  • Access to Cycle 2 Work loan scheme
  • An interest-free travel loan


At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.


We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.


Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.


Don’t miss out on this fantastic opportunity to join our team as a Supporter Engagement Officer click ‘Apply’ now!

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