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Supporter Relations Income Officer

Wirtschaft & Fundraising
Dienstort London
Dienstverhältnis Vollzeit
Veröffentlicht am 08.02.2024

Islamic Relief Worldwide

Salary: £26,421 per annum plus London Weighting £4000 (pro rata)

Location: London

Contract Type: Fixed Term, up to 12 months

Hours: Full Time

The Vacancy

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 40 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Income Officer’ to join its dynamic Supporter Care Team on a fixed-term basis of up to 12 months. The organisation is currently operating to a hybrid working model.

The purpose of the role is to oversee the day to day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.

The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.

The successful candidate must have or be:

  • Excellent written and verbal communication.
  • Excellent working knowledge and experience of The Raiser’s Edge database.
  • Demonstrable experience of performing data extractions, reporting and data analysis
  • A good level of competence in MS Excel, with specific reference to data manipulation.
  • Analytical and pro-active with strong problem solving skills.
  • Ability to work in a methodical manner with constant attention to detail
  • Working understanding of the gift aid scheme
  • Experience of working in customer service environment
  • Excellent time management skills
  • Willingness to work longer hours including weekends during peak campaigns
  • Excellent ability to work collaboratively in a team

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information, please click on the Documents tab above to view the full Job Description.

For more information on the excellent company benefits we offer our employees, please visit our website,.

PLEASE NOTE: Interviews are expected to take place in early February 2024. Previous applicants to this role in 2024 may need not re-apply.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

  • screening clearance
  • proof of eligibility to live and work within the UK
  • receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

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